Hot Oven Cookies owner Sheila Coon discusses how her business is a ministry of love for the community in this week’s digital exclusive.

Learn more about Hot Oven Cookies and owner Sheila Coon in our full feature on the Springfield-based bakery.

Read the full transcript:

Sheila Coon, Hot Oven Cookies: “Sharing the Cookie Love” is a ministry, because I’m sharing with my customers my joy and my appreciation, and the fact that I get to do this on a daily basis, right? 

But,I’m also – I get to share with them a piece of who I am and share that same joy with them. 

So, it’s a ministry, to me. It’s always been a ministry.

It’s the ministry of showing people how much you love them. And it sounds really crazy, right? Because if you look around everywhere, every single business will say, “I love my customers, I love my customers.” But, in truth, it’s 100% true. 

I – we love our customers. We love our customers so much that we vet whoever comes in here and interacts with them because we care so much about them, because a lot of our customers don’t just come in here to get a cookie. 

They come in here to get condolences, they come in here to just let go of something that they’re holding on to, they come in here to get advice. 

They come in to get all sorts of things. And because we love them, we take the time to share with them, and that is at the core of everything we do.